{"id":3390,"date":"2023-11-21T15:50:00","date_gmt":"2023-11-21T14:50:00","guid":{"rendered":"https:\/\/www.finsolucion.com\/faq\/3-composicion-de-el-area-responsable\/"},"modified":"2023-11-29T09:34:21","modified_gmt":"2023-11-29T08:34:21","slug":"3-composicion-de-el-area-responsable","status":"publish","type":"faq","link":"https:\/\/www.finsolucion.com\/ca\/faq\/3-composicion-de-el-area-responsable\/","title":{"rendered":"3. COMPOSICI\u00d3 DE L&#8217;\u00c0REA RESPONSABLE"},"content":{"rendered":"\n<p>L&#8217;\u00e0rea de resoluci\u00f3 de reclamacions estar\u00e0 composta per un \u00fanic integrant i responsable. Aquest professional t\u00e9 la qualificaci\u00f3 necess\u00e0ria per poder complir de manera exemplar les activitats.<\/p>\n\n\n\n<p>Aquesta persona ser\u00e0 la responsable d&#8217;atendre les reclamacions rebudes pels usuaris, donar-hi resposta i garantir que FINSOLUCION SERVEIS HIPOTECARIS compleix les resolucions dictades.<\/p>\n\n\n\n<p>La persona responsable del Servei ha rebut una formaci\u00f3 espec\u00edfica en mat\u00e8ria d&#8217;intermediaci\u00f3 de cr\u00e8dit immobiliari per part de l&#8217;Institut Espanyol d&#8217;Analistes Financers (IEAF), per la qual cosa compta amb els coneixements i l&#8217;experi\u00e8ncia suficients per dur a terme la seva comesa.<\/p>\n\n\n\n<p>Anualment i, en el marc del Pla de Formaci\u00f3 Anual, rebr\u00e0 la formaci\u00f3 necess\u00e0ria per mantenir-se operatiu.<\/p>\n","protected":false},"template":"","faq_cat":[33],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>3. 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